I have been taking my Subaru to Budd & Company since 2013. I love that they are a family owned business. I have seen the same faces in the shop and heard the same voices on the phone ever since I started doing business with them. It's comforting not to see a lot of staff turn-over. For my most recent appointment, I was able to call the day before to schedule an appointment. They assessed the situation and were able to get all of the repairs done in the same day! I inherently trust their appraisals and don't feel that I'm being taken advantage of, especially as a female vehicle owner. This is service worth paying for.